Custom Design Services | Terms and Conditions
The following Terms and Conditions apply to orders placed through our Wedding Invitation Catalogue. Please don't hesitate to get in touch if you have any questions or concerns !
Minimum quantities may vary, depending on printing requirements.
We suggest your invitation quantity be 50-75% of your total guest count, depending on the number of families and couples. It is recommended that you order a minimum of 10-15 extra invitations for keepsakes and any last minute guests. If envelopes are included in your order quote, we will provide 10% additional blank envelopes to account for addressing errors. If you would like to order additional invitations after receiving your final order, your additional invitations may be subject to a $150 minimum charge and higher per-unit cost to account for production and press set up fees.
After your order is placed, we'll send you a confirmation email with your selections. After you submit the Wedding Stationery Form with your wedding details, we will create your first proof and email it to you within 1-5 business days. We’ll perfect your design through up to three rounds of design revisions, which are included in the price provided. In the unlikely event you require further changes, a fee of $50 per additional proof will be applied to your order.
All change requests need to be submitted in writing. Requests made in-person or over the phone will not be accepted without being confirmed via email.
It is your responsibility to carefully review your proofs for any mistakes. After you give your final approval and sign off on the project, any errors found will be corrected at your expense.
PAYMENTS + REFUNDS:
Fox & Fancy reserves the right to change stated prices without notice. Pricing changes may be affected by an increase or decrease in supplier, service and/or production costs.
Your products will be delivered ready to assemble. Envelope addressing, postage, and assembly are not included in the price of the invitation order unless otherwise specified. You may opt for Fox & Fancy to assemble your invitation suite for an additional fee, to be determined prior to payment of final balance.
Fox & Fancy is not responsible for any damages incurred during shipping and/or mailing, or for invitations or stationery that is lost in the mail or is destroyed through the mailing process. Fox & Fancy is not responsible for any additional costs incurred during postage due to weight, shape, or nature of the finished product.
Rush orders are accepted depending on availability and project requirements, and add an additional charge of 25% to 50% to your order total. Orders may be considered “rush” if they are needed within a four-week turnaround.
Production schedules will be established and adhered to by both the client and Fox & Fancy, provided that neither shall incur any liability, penalty or additional cost due to delays caused by a state of war, riot, civil disorder, re, labor trouble or strike, accidents, energy failure, equipment breakdown, delays in shipment by suppliers or carriers, action of government or civil authority, and “Acts of God” or other causes beyond the control of the client or Fox & Fancy.
Please be aware that any delays caused by the client will postpone your estimated completion date; where production schedules are not adhered to by the client, final delivery date or dates will be adjusted accordingly.
All custom stationery is final sale and 100% non-refundable after order is placed.
Every effort is made to assure your satisfaction. If there is an error on the part of Fox & Fancy, we will do our very best to correct the problem.
Fox & Fancy cannot be held responsible for unforeseen circumstances that may make it impossible for us to complete your job in a reasonable amount of time. Our complete obligation to you may be discharged in its entirety by our refund of your payment, without prejudice, and disclaiming any secondary consequences or costs that you may incur.
The rights to all designs, concepts, and artwork are property of Fox & Fancy. Unless a purchase of “All Rights” is negotiated with Fox & Fancy, you may not use or reproduce the design or the images therein for a purpose other than the one(s) originally stipulated. If you wish to use the design we have created and/or the images within it for another purpose or project, you must contact us to arrange the transfer of rights and any additional fees before proceeding. Fox & Fancy is under no obligation to release the native files to the client at any time.
Fox & Fancy reserves the right to use the preliminary and completed designs for promotional and marketing purposes, and photograph, distribute and/or publish any work we create for you.