Fox & Fancy • FAQ

FAQ

Frequently Asked Questions

The General Scoop:

Fox & Fancy was originally founded in 2012 by two crafty gal pals.  Some of our first customers will remember when Fox & Fancy was just a small 8-piece leather jewellery collection and some floral cupcake flags.  Over the years we’ve evolved and changed and today you can find our 80+ stationery designs in stores, subscription boxes, and at local craft and trade shows, or commission us to create beautiful bespoke stationery and wedding designs.

Want to know more? Read more about our back story in our feature story in Sad Mag, or see what we’ve been up to lately on instagram!

What's the deal with your stationery?

All of our stationery is printed locally in Vancouver BC on FSC-certified stock.

You can shop our full line in our online store, on Etsy, or at your favourite local craft show!

 

I'm getting married and I'm interested in your design services!

Wonderful! We’re so excited to work with you. To get started, please fill in our wedding questionnaire form, and we’ll get back to you to set up a complimentary consultation.

We want to stock Fox & Fancy in our store!

Rad! We’d love that as well! Contact us via our Wholesale Information page and we’ll be in touch shortly.

Where do you ship to?

We ship within North America, via trusty Canada Post.

If you’re an international customer, please visit us on Etsy, for international shipping rates.

How much does shipping cost?

We offer flat rate shipping for almost all retail* orders within Canada. That’s right – $5 shipping, no matter how much you order!

Shipping costs are automatically calculated on the ordering page.

*Not valid on wholesale orders.

What's your return policy?

We want you to love your Fox & Fancy stationery as much as we do! If something is wrong with your order, please contact us within 7 days and we’ll do our best to fix the problem!

Please note when ordering jewellery: our materials are natural and our pieces handmade – a little bit of variation is to be expected.

Please note that monitors, tablets and smart phones can sometimes display colours differently. If you’re unsure about something, please ask before placing your order.

Unfortunately we’re unable to accept returns on custom items, special orders, and sale items.

What is your jewellery made of?

All of our leathers are repurposed from other places. All of our chains and findings are nickle and lead-free, perfect for sensitive skins! All of our earring notions are surgical steel, also nickle and lead-free.

I saw something at a show that I don't see for sale on your website or etsy!

Never fear! If there’s something you’d like to buy that you don’t see online, send as an email. If we have it (or can make it!) we’ll be happy to accommodate you.

Can I use your photos on my blog/website/other?

Sure! As long as you credit them back to us with a link, we’re cool. Oh, and let us know where they’re being used! We’d love to see ’em in action.

If you’d like a high res photo, send us an email .

I took a really rad photo of something I bought from you! Wanna see it?

YES please! We love seeing how other people style our pieces! We might even share it with our followers, so don’t be shy! (#foxandfancy)

Who designed your incredible website/logo/branding/etc.?

It just so happens that Rachel is a graphic designer. Feel free to send her an email if you’re interested in her design services.

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