FAQ

The General Scoop

Fox & Fancy was originally founded in 2012 by two crafty gal pals.  Some of our first customers will remember when Fox & Fancy was just a small 8-piece leather jewellery collection and some floral cupcake flags!

Over the years we’ve evolved and changed and today you can find Rachel's 100+ stationery designs in stores, subscription boxes, and at local craft and trade shows, or commission her to create beautiful bespoke stationery and wedding designs.

Want to know more? Read more about our back story in our feature story in Sad Mag, or see what we’ve been up to lately on instagram!

Shipping Information

Fox & Fancy now ships worldwide, and we're pleased to offer flat rate shipping on (almost) all retail orders! Shipping costs are automatically calculated in the shopping cart after you enter your shipping information.

All stationery orders ship within 2-3 business days from our studio in Vancouver, BC.

We ship using Canada Post, and typical shipping times are as follows:
• Within Canada: 1-2 Weeks
• To the USA: 2-3 Weeks
• Worldwide: Up to 10 Weeks

Standard shipping doesn’t include a tracking number or a guaranteed delivery date. If you need your order by a specific date, please contact us for expedited shipping options, prior to placing your order.

Return Policy

All orders are final sale, but we want you to love your Fox & Fancy stationery as much as we do! If something is wrong with your order, please contact us within 7 days and we’ll do our best to fix the problem.

Important notes:

  • Unfortunately we’re unable to accept returns on custom items, special orders, and sale items.
  • Monitors, tablets and smart phones can sometimes display colours differently. If you’re unsure about something, please ask before placing your order.

On rare occasions, your order may not turn up. Without tracked and insured shipping, there’s not much we can do – however, if your order doesn’t arrive, please let us know and we will either ship a replacement or refund your order.

Orders from our studio will be considered “lost”:
• Within Canada: 4 weeks after the ship date
• To the USA: 6 weeks after the ship date
• Worldwide: 12 weeks after the ship date

Information for Stockists & Wholesalers

Think Fox & Fancy would be a good fit for your store, subscription box, or something else? We'd love to show you our wholesale catalogues; contact us via our Wholesale Information page and we’ll be in touch shortly.

Information About Custom Wedding Invitations

We’re so excited to work with you to design your dream invitations and day-of wedding stationery!

To get started, please fill in our wedding questionnaire form, and we’ll get back to you to set up a complimentary consultation.

Information About Stationery

All of our stationery is printed locally in Vancouver BC on FSC-certified stock.

You can shop our full line in our online store, on Etsy, or at your favourite local craft show!

Didn't you used to sell jewellery?

It's true, we did! While we no longer sell our designs on a large scale basis, we still have some pieces available for retail and wholesale. Simply send us a note with what you're looking for, and we'll see what we can do.

Website & Branding Information

In addition to all our stationery and wedding designs, Rachel also designs websites, logos and branding, plus a whole bunch of other stuff.  Feel free to get in touch if you're interested in her design services!

Something else?

Send us a message and we'll get back to you as soon as possible!